**Please be mindful of shipping delays due to COVID-19; Express Shipping to NSW is taking up to 5 business days**

Shipping & Returns

**COVID-19 Update**

Australia Post have advised us that as a result of reduced workforce and increased demand, there are currently delays with shipping. In order to avoid disappointment, please order in advance.

Express shipping may take an additional 2-3 business days, and standard shipping may take an additional 3-5 business days on top of timeframes stated below.

Thank you for your understanding & patience! 

We currently offer both standard post & express post within Australia only:

STANDARD SHIPPING

  • Delivery is generally between 5-7 business days for metro areas
  • Please note that deliveries to remote locations may take longer
  • We offer free shipping Australia wide for our ‘Curated Boxes’. You can find these under our ‘Curated Boxes’ tab.
  • For ‘Build a Box’ gift boxes, standard shipping is $12 for 1 box, $15 for 2 boxes and $18 for 3 or more boxes to the same address

EXPRESS SHIPPING

  • Due to COVID-19, Australia Post is currently not offering Next Day Guarantee, however these parcels have priority and use the fastest possible transport links
  • If you require a parcel urgently, please touch base with us so that we can give you a rough delivery estimate
  • Delivery is generally between 1-2 business days for metro areas
  • Add on Express Shipping for our ‘Curated Boxes’ for $10 for 1 box, $15 for 2 boxes and $20 for 3 or more boxes to the same address
  • For our ‘Build a Box’ gift boxes, express shipping starts at $15 for 1 box, $20 for 2 boxes and $25 for 3 or more boxes to the same address

When will you send out my box?

  • Orders will generally be posted on the next business day
  • If there are any exceptions to the above, there will be a clear note on our website banner (ie the black bar at the top of our website).   

Can I request that my box arrives on a specific date?

  • We are currently not offering this service, however to ensure your recipient receives the gift for their special occasion, send your gift as soon as possible and add one of our custom “Don’t open me until (date)” stickers so that the gift is ready for them to open on the day you specify.

Can I track the delivery?

  • After we have packed your box, you will receive a confirmation email/text with your shipping information. You can track your delivery with the tracking number provided in this email/text.
  • If you have not received a tracking number, or there are any issues tracking your parcel, please email us at hello@mankindco.com.au

     Help, I entered the wrong delivery address!

    • In order to ensure your parcel is delivered to its intended recipient, it is important to have the correct address input upon checkout.
    • We understand that mistakes happen, so if you have the wrong address entered into the system, please send us an email immediately so that we can update this for you. Email us on hello@mankindco.com.au
    • It is important that you do this as soon as possible. If the order has already left Mankind Co HQ, this will result in a re-delivery charge at the standard express shipping rate and may cause a delay in receiving your package
    • *Please note that we accept no responsibility for deliveries made where the wrong address has been provided**

    Packages not picked up & sent back to Mankind Co HQ

    • Should a package get sent to the post office for delivery, the recipient must ensure that this is picked up within the specified timeframe
    • If the package is sent pack to Mankind Co HQ, a re-delivery fee will be charged at the express shipping rate to send out the package a second time 

      What is your return policy?

      • We make every effort to ensure sure that your gift box is packed with care and love so that it arrives to your recipient safely.
      • Due to the nature of our gifts, we do not accept any refunds or returns, so please be mindful of this when you place your order
      • Should you have any issues with your gift box, please send us an email at hello@mankindco.com.au


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